Our Team Insurance House

Ken Silverman 

Agency Principal

Ken has been in the insurance business since his graduation from the University of Arizona in 1976. He has two degrees. He has an English degree and another in insurance and real estate. He has taken seminars in bonding and professional insurance for non-profit organizations. He assumed his father’s agency in 1986. The agency has been serving Tucson and Arizona since 1963. The Insurance House can handle almost 99% of all of your insurance needs. They are a very service oriented agency. Any phone calls are returned the same day. Requests are also handled in a quick and professional manner. They do not have phone prompts or 800 numbers to wade through to get to talk to a real person. Their simple philosophy is if you take care of others then the needs of the agency will be met. They offer insurance coverage with over 20 different carriers. If rates change then the staff is always looking at the other companies for savings. Ken is on the non-profit boards of The Industrial Development Authority of Pima County, Southern Arizona Land Trust, and Community Investment Corporation. Ken is married with two grown children. He enjoys tennis and golf in his spare time.

Rachel Flores 

Commercial Lines

Rachel has been with our agency for over 20 years. Rachel is a licensed property and casualty insurance agent. She handles our commercial insurance. She also handles any type of bonds from probate to contractors. She has excellent customer service skills. Bilingual and has extensive knowledge of all types of commercial risks. Rachel enjoys horses, her family and loves to spend time in the White Mountains. Volunteer for the Tucson Rodeo Parade Committee.

Mike Dunlap 

Personal Lines

Mike has been helping people with all their insurance needs since 1986. He earned his LUTCF (Life Underwriter Training Council Fellowship) and has continued his Insurance education keeping current as times change. Before entering the Insurance world, Mike worked 17 years in the commercial tire business with Baum and Adamson tire Company. Mike is a people person and enjoys a great rapport with his clients, helping them understand the coverages for their Home, Auto, Life, and business insurance needs. Mike is a 4th generation Tucsonan. He married his high school sweetheart in 1971. Mike and Chris have 3 married children and 10 precious grandchildren. He is active at his church, is a member of 4Tucson and has an interest in The City of Tucson being a great place to live and work. In his spare time you can find him in his workshop doing projects with wood and steel.

Jay Aispuro 

Jay Aispuro brings extensive experience to the service and insurance industry, with a robust background spanning several years in both sectors. As the agency's go-to expert for IT challenges, Jay excels in delivering exceptional customer service while adeptly resolving technical issues. In addition, Jay handles various administrative tasks, processes policy changes, manages customer inquiries, and assists with documentation and billing matters.

Jay re-entered the insurance field in February 2022, after initially engaging in the industry during his college years from 2010 to 2014. His expertise is further enhanced by eight years of management experience in retail and consumer science.

Outside the office, Jay enjoys attending concerts, Broadway shows, and dining with friends and family. He is passionate about history, cosmology, and cultural activities, including visiting art galleries, museums, and food festivals. Jay engages in activities such as rollerblading and park walks with his dog.